Shipping policy
Shipping Policy
Thank you for shopping with MALI.
Processing Time
All orders are processed within 2–4 business days. During busy periods (including launches and promotions), processing times may be slightly extended. You will receive a confirmation email once your order has been dispatched.
UK Shipping
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Standard Delivery (3–5 working days)
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Express Delivery (1–2 working days)
International Shipping
We offer international shipping to selected countries.
Estimated delivery time: 7–14 working days.
Please note that international delivery times may vary depending on the destination and customs processing.
Shipping Costs
Shipping rates are calculated at checkout based on your location and selected delivery option.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or handling fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.
Delays
While we aim to deliver within the estimated timeframes, delays can occasionally occur due to courier or customs processes. MALI is not responsible for delays once the order has been dispatched.
If you have any questions regarding your order, please contact us before placing your order or for further assistance.